Accessibility Statement

This accessibility statement applies to the City of Glasgow College Libraries website: library.cityofglasgowcollege.ac.uk

This website is run by City of Glasgow College. We want as many people as possible to be able to use this website. For example, that means you should be able to:  

  • change colours, contrast levels and fonts
  • Heading structures updated to allow users to skip content based on heading levels
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)  

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

Recite Me  is an assistive toolbar that adds an extra layer of accessibility to your websites. It is an innovative Cloud based web accessibility solution which allows our visitors to customise our site the way they need it to work for them. Easy to use, the software includes text to speech functionality, dyslexia software, an interactive dictionary, a translation tool with over 100 languages and many other features. Using assistive technology enhances a user’s website journey at the same time as following the core principles of WCAG 2.1.  

Our Recite Me User Guide.

How accessible this website is

We know some parts of this website are not fully accessible. You can see a full list of any issues we currently know about in the non-accessible content section of this statement.  

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:  

Email – library@cityofglasgowcollege.ac.uk

Call – 0141 375 6824

We’ll consider your request and get back to you in ten days. If you cannot view the map on our ‘contact’ page, call or email us for directions.

Reporting accessibility problems with this website  


We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: library@cityofglasgowcollege.ac.uk

To help us find accessibility problems we ask that you include information such as

  • a description of the problem
  • web addresses (URLs)
  • screenshots
  • the name of the device and software you use

Read tips on contacting organisation about inaccessible websites.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) handles enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person  

Email - library@cityofglasgowcollege.ac.uk

Call - 0141 375 6824

If you cannot view the map on our ‘contact’ page, call or email us for directions.

Technical information about this website’s accessibility  

City of Glasgow College is committed to making its website accessible, following the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status 

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content 

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations 

The library catalogue search has a few issues that make it difficult to use for screen reader, or dictation users. This fails WCAG 1.3.1 Info and Relationships (A), 2.1.1 Keyboard (A), 2.5.3 Label in Name (A)and3.3.2 Labels and Instructions (A). This has been raised with third party supplier.  
Accessibility audit progress tracker 2.5

Disproportionate burden 

At this time, we have made no claims of disproportionate burden.  

Content that’s not within the scope of the accessibility regulations:
Portable Document Format (PDF) and other documents  

Some of our PDFs and Word documents are essential to supplying our services. By September 2020, we plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to supplying our services. For example, we do not plan to fix historical council meeting minute documents published before 23rd September 2018.  

Any new PDFs or Word documents we publish will meet accessibility standards.  

Video content

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations. We also have some existing pre-recorded video content that was published before the 23rd of September 2020. This content is also exempt from the regulations. We do provide guidance to our staff to create videos with captioning and transcriptions.

Internal systems 

Parts of this system are described as an “extranet” within the definition of the regulations and the system originally went live prior to September 2019. As such this system does not need to be compliant until such time as it has been substantially revised. We have chosen to produce this accessibility statement in advance to support our users and our requirements under the Equality Act 2010 and Public Sector Equality Duty.

What we’re doing to improve accessibility 

Find any areas we can improve quickly and make improvements as soon as possible with dates for implementation. Create a development plan for areas that will take longer to develop.

Promote better practices in the College by

  • designing and delivering webinars on aspects of web accessibility
  • positioning static training resources
  • Liaise with any third parties who supply content or plugins and make them aware of any accessibility issues.  
  • Monitor sectoral issues and ensure that good practice is deployed by taking part and following developments through the Jisc Accessibility Online Community for UK Higher and Further Education.
  • Review testing and procurement processes of third-party software, ensuring accessibility requirements are included in future contracts.
  • Review and document third party digital databases and subscriptions and include in our accessibility section of the library website.

Preparation of this accessibility statement

This statement was prepared on February 2022. The next review of this website will be July 2022. This website was last tested on 17/05/2021. The test was carried out by All Able Ltd. All pages of the website were tested along with a sample of the documents from each area of the website.